Management & maintenance
You must be able to rely on your network at all times. We would thereby like to help you think about the management & maintenance of your network. The starting point for this is quality and minimising the ‘Total Costs of Ownership’ over the total lifespan.
Prevention
Being right on top of things – that is what you can expect of us. Installing and testing equipment and keeping it working: we prefer to anticipate problems. That is why we manage the networks in two ways. With underground networks we regularly check the cables physically for quality and safety aspects. We check networks within buildings remotely from the Schuuring Operations Center.
Emergencies are often unpredictable. A team is on stand-by day and night for serious faults. We pull out all the stops if major cable damage occurs, an emergency power supply is required, or an exchange needs to be moved up a floor because of the risk of flooding.
Being right on top of things – that is what you can expect of us. Installing and testing equipment and keeping it working: we prefer to anticipate problems. That is why we manage the networks in two ways. With underground networks we regularly check the cables physically for quality and safety aspects. We check networks within buildings remotely from the Schuuring Operations Center.
Emergencies are often unpredictable. A team is on stand-by day and night for serious faults. We pull out all the stops if major cable damage occurs, an emergency power supply is required, or an exchange needs to be moved up a floor because of the risk of flooding.
Service Center©
This smart web application makes use of the latest technologies which enables the workflow and our engineers to be tracked from minute to minute using barcodes, PDAs and tracking and tracing. Tip: integrate your own helpdesk into the Service Center. It’s very efficient should a fault arise.
This smart web application makes use of the latest technologies which enables the workflow and our engineers to be tracked from minute to minute using barcodes, PDAs and tracking and tracing. Tip: integrate your own helpdesk into the Service Center. It’s very efficient should a fault arise.
If despite all the steps taken you nonetheless have a fault or complaint, we will send out an engineer as soon as the report is received by the 24 hour support service. The Service Center monitors the entire process, from report to solution. Log in with your personal log-in code to be informed immediately about the current position.
Principals
